Get Rid of the Irritating Webroot Popup

I'm reaching out to the community in hopes that someone can help me resolve a frustrating issue with my Webroot account. I've been searching for answers and saw that many others have had similar problems, so I thought it was worth posting here.

The problem started when I tried to log in to my Webroot console. After entering my credentials, I was greeted with a popup that wouldn't go away. It's incredibly annoying and has made it difficult for me to access my account.

I've been trying to find information about my license expiration or renewal in the new console, but I couldn't find anything. Before posting here, I had no idea what version of Webroot I was using, so I went back to an old saved URL and found a link that supposedly helps users like me whose accounts were established prior to March 2022.

Unfortunately, when I clicked on the link, it didn't work twice, and I received no emails. So, I tried resetting my password through the 'Forgot Password' feature, which acknowledged that my account was valid and sent an email to my registered email address. However, when I tried following the 'Get Started' process, my login failed.

I'm hoping someone can help me figure out what's going on with this popup and how to get rid of it. Has anyone else experienced similar issues? Any advice or solutions would be greatly appreciated!

My secureanywhere